Grid Dynamics recognized as Google Cloud leader by Everest Group

Senior UX Researcher

Sunnyvale, US

As a User Experience Researcher (UXR), you will engage with a team of UXers, product managers, and engineers to determine what users require. You will play a critical part in creating technologies that are valuable, useful, and enjoyable. You will have an impact at all phases of product development by forming cross-functional and cross-level partnerships.

The UXR as a whole will be responsible for conducting and leading early foundational research in order to acquire knowledge about the project and assist stakeholders with project scope, product requirements, and user needs.

The UXR will be involved in all aspects of the product feature life cycle, including post-shipment tracking. The UXR candidate we’re looking for must be able to identify major user pain points as well as assist in establishing the emphasis and direction of a project. Finally, the UXR, in collaboration with the UX Design team, will lead validation sessions with our users to check design and product decisions.

Essential functions

Job responsibilities

  • Conduct independent research on complex enterprise products to collect and analyze user behavior through a range of mixed methods, including user testing, interviews, surveys, persona development, journey mapping, etc.
  • Partner closely with cross-functional stakeholders (Designers, Product Managers, Engineers) and other researchers to understand research needs, craft and execute studies that address priorities in a fast-paced, rapidly changing environment.
  • Advocate for users and share research findings with audiences of diverse backgrounds, using effective verbal, written, and visual communication skills.
  • Working remotely with a Product team across multiple time zones.

Qualifications

Minimum qualifications

  • Advanced degree in Human-Computer Interaction, Cognitive Science, Statistics, Sociology, Psychology, Anthropology, related field, or equivalent practical experience.
  • 4+ years of research experience as a User Researcher or in a similar role in industry or in an applied research setting,  including integrating user research into product designs and strategy.
  • Experience working collaboratively with other designers, researchers, product managers and engineers to turn ambiguous problems into actionable solutions.
  • Experience leveraging a range of qualitative and quantitative research methods (e.g., usability studies, contextual inquiry, surveys, etc.) and analysis techniques in highly-diverse disciplinary environments.
  • Research experience in enterprise/business software, services, IT, or other complex software systems.

Required skills

  • Usability Testing, User interviews, Surveys, Statistics, Quant and Qual Data Analysis

Would be a plus

Preferred qualifications

  • Ability to plan and execute short- and long-term research projects addressing complex user problems with minimal direction.
  • Ability to work on overlapping projects, prioritize efforts and be self-organized.
  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
  • Strong interpersonal, communication, and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.


We offer

  • Opportunity to work on cutting-edge projects
  • Work with a highly motivated and dedicated team
  • Competitive salary
  • Flexible schedule
  • Benefits package - medical insurance, vision, dental, etc.
  • Corporate social events
  • Professional development opportunities
  • Well-equipped office

About us

Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernisation. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit www.griddynamics.com. Follow us on Facebook, Twitter, and LinkedIn.

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