Grid Dynamics recognized as Google Cloud leader by Everest Group

Zendesk Administrator

Belgrade, Novi Sad, Serbia

Grid Dynamics is looking for a Zendesk Administrator who will lead the ongoing development and maintenance of Zendesk instance for our client in logistics industry.

Essential functions

  • Configure new Zendesk forms to meet business requirements.
  • Integrate Zendesk with other tools such as PagerDuty, Jira, Slack, etc.
  • Customize Zendesk Forms and UI to enhance user experience.
  • Develop and implement automation to auto-route tickets to appropriate groups.
  • Set up escalations to ensure timely resolution of tickets.
  • Create comprehensive reports using Zendesk reporting tools.
  • Develop training materials for end-users and agents.
  • Conduct training sessions for users and agents to ensure effective use of Zendesk.


  • 1-3 years of Zendesk Administrator experience with demonstration of knowledge and understanding of the platform
  • Experience with integrations preferred
  • Strong data management abilities
  • Ability to meet deadlines, handle and prioritize simultaneous requests
  • Strong understanding of Zendesk best practices and functionality
  • Proven ability to design and implement new processes and facilitate user adoption

Would be a plus

  • Certifications including Zendesk Administrator would be a plus
  • Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred but not required

We offer

  • Opportunity to work on bleeding-edge projects
  • Work with a highly motivated and dedicated team
  • Competitive salary
  • Flexible schedule
  • Benefits package - medical insurance, sports
  • Corporate social events
  • Professional development opportunities
  • Well-equipped office

About us

Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernisation. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit Follow us on Facebook, Twitter, and LinkedIn.

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