Delivery Manager (Commercial Sales Department)

Yerevan, Armenia
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Grid Dynamics is looking for an experienced Delivery Manager in Sales to manage our client's projects within the Commercial Sales Department!

Responsibilities:

  • Manage client expectations from deliverables perspective
  • Establish and maintain relationships with client stakeholders, become the primary go-to delivery person on all project matters
  • Expanding the team by finding and attracting talent from the market and developing internal team members
  • Proactively communicate project status and risks to stakeholders
  • Help newcomers to speed up and become fully operational in the team
  • Mitigate attrition risks, proactively work with client management on it
  • Assess internal candidates for open positions at the client account
  • Work with multiple small accounts or a few larger ones. As the main point of contact for many clients, you will be involved in identifying new business opportunities, upselling and cross-selling services.
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Proactive risk management and implementation of mitigation actions to lower the attrition rate.

Requirements:

  • 2+ years of experience as DM/Account manager/ PM
  • Successful experience of cooperation and direct communication with customers from Europe, the US, Australia, and/ or other regions
  • Experience in people management, performance management, and supervision
  • Experience in IT outstaffing/outsourcing
  • Good negotiation and problem-solving skills
  • Fluent English

Will be a plus:

  • Technical background
  • Ability to understand customers’ and employee’s interests and find the best solution for the company
  • Understanding the project and process management

We offer:

  • Work with a highly motivated and dedicated team
  • Flexible schedule
  • Medical insurance
  • Benefits program
  • Corporate social events
  • Professional development opportunities
  • Well-equipped office located in the center of the city
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