Grid Dynamics recognized as Google Cloud leader by Everest Group

ServiceNow Engineer

Lisbon, Portugal

Grid Dynamics, a global software services company driving enterprise-level digital transformation solutions for Fortune 1000 corporations, is looking for an experienced  Service Now/DevOps Engineer to be part of our ServiceNow Development team.

Essential functions

  • Create ServiceNow solutions for an organization using JavaScript, Web Services, MYSQL, and CSS
  • Develop and troubleshoot ServiceNow applications
  • Integrate ServiceNow applications with other programs
  • Experience with ServiceNow DevOps application
  • DevOps Change Velocity to connect data from DevOps tool chain with ServiceNow platform to deliver changes
  • DevOps Config to validate and manage the configuration data of enterprise applications across every stage of the DevOps pipeline
  • Analyze technical development requirements
  • Provide documentation and reports of the analyses
  • Identify any deficiencies within the applications and provide solutions for them
  • Deploy solutions in a test environment
  • Analyze system performance issues
  • Provide expertise for all technical issues related to development
  • Configure and create custom workflows
  • Perform code reviews to ensure that the quality standards are being met
  • Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application
  • Evaluate evolving ServiceNow reporting functionality, remaining cognizant of complex system inter-dependencies and associated business process implications
  • Lead efforts to analyze and optimize report and dashboard performance
  • Design, develop, configure, and customize ServiceNow applications and services
  • Deliver new functionality across applications


  • Understanding of ServiceNow ITSM and ITOM;
  • Ability to review logs and errors in ServiceNow;;
  • Ability to debug and tweak scripts embedded in ServiceNow;
  • Familiarity with the Service Catalog;
  • Experience with Agile methodologies (Scrum, Kanban).

Would be a plus

  • Proficiency in JavaScript
  • Experience with software development cycles and version control systems (e.g., Git);
  • Familiarity with tools such as Snyk (security scanning), SonarQube (quality scanning), or JUnit (unit testing);
  • Knowledge of DevOps practices, including CI/CD and automation tools like Jenkins.

We offer

  • Opportunity to work on bleeding-edge projects
  • Work with a highly motivated and dedicated team
  • Competitive salary
  • Flexible schedule
  • Benefits package - medical insurance, sports
  • Corporate social events
  • Professional development opportunities
  • Well-equipped office

About us

Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernisation. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit Follow us on Facebook, Twitter, and LinkedIn.

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