Account Manager in IT
We are seeking a talented and driven Account Manager to join our dynamic team. As an Account Manager, your primary responsibility will be to build and nurture strong relationships with our valued customers. By understanding their needs and goals, you will act as a trusted advisor and provide exceptional account management services.
Essential functions
- Develop and maintain strong relationships with existing customers, serving as their main point of contact for all account-related matters.
- Proactively identify new opportunities within existing accounts and work closely with the sales team to expand business and maximize revenue.
- Conduct regular evaluation sessions with customers to understand their challenges, provide guidance, and ensure their satisfaction with our products and services.
- Collaborate with cross-functional teams to coordinate resources and deliver exceptional customer support and service.
- Monitor and analyze key account metrics, such as customer satisfaction, retention, and upsell/cross-sell potential, to identify areas for improvement and drive account growth.
- Conduct performance reviews and one to one sessions for assigned engineers, evaluating their progress, addressing concerns, and identifying areas for development and improvement.
- Participate in salary negotiations and contract renewals, ensuring fair and mutually beneficial agreements for both parties.
- Stay updated on industry trends and market conditions to anticipate customer needs and provide proactive solutions.
Qualifications
- Bachelor’s degree.
- Great verbal and written English skills.
- Proven experience as an Account Manager or in a similar customer-facing role, preferably in the software development / staff augmentation .
- Strong interpersonal and communication skills, with the ability to build trust, influence stakeholders, and deliver compelling presentations.
- Good problem-solving and negotiation abilities, coupled with a customer-focused mindset.
- Ability to manage multiple accounts simultaneously, prioritize tasks effectively, and meet deadlines.
- Proficiency in using CRM software and other relevant tools to manage account activities and track customer interactions.
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernisation. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit www.griddynamics.com. Follow us on Facebook, Twitter, and LinkedIn.
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