Senior Account Manager
An Account Manager will be a strategic member of Grid Dynamics’ growing team and will be responsible for developing business with the world largest retail, technology, and financial companies.
The ideal candidate is an outstanding relationship manager, with a solid understanding of modern software engineering practices and architecture approaches. Your primary focus will be on growing business by ensuring effective delivery, developing customer relationships and pursuing new business development opportunities in the customer’s organization. The Account Director will be responsible for P&L of the account and will be working closely with Grid Dynamics’ engineering team and customer’s stakeholders.
Essential functions
- Manage large multi-million dollar relationships with support from the engineering and sales organization and in partnership with Account Management leadership.
- Setting up, maintaining and improving a reliable delivery process in accordance with industry best practices and corporate standards
- Meet assigned revenue and profitability targets
- Achieving and sustaining high client satisfaction
- Establishing efficient communication channels between client organizations and Grid Dynamics’ team
- Manage assigned key accounts to meet and exceed specified revenue and profitability targets with ultimate P&L responsibility
- Track account performance in partnership with the VP of Account Management
- Develop new revenue streams within assigned key accounts
- Draw on internal technical expertise in support of pre-sales efforts
- Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff
- Track and report status and metrics
- Collaborate with Corporate and Delivery PMO
- Lead or participate in strategic initiatives
Qualifications
Position requires excellent leadership, people management, and problem-solving skills. Innovation aspect of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly. Specific qualifications for the position include:
- 10+ years of experience in the software engineering industry with at least 5 years in account management.
- Proven track record of creating and managing enterprise accounts preferrably in Retail & CPG.
- Track record of interacting and building a relationship with C-Suites level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches
- Skilled in identifying buying factors and ability to position services effectively
- Ability to lead with confidence through ambiguity
- Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities
- Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernisation. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit www.griddynamics.com. Follow us on Facebook, Twitter, and LinkedIn.
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